Dulux Select Decorator Scheme
Why Choose a Dulux Select Decorator?
As The UK's leading manufacturer, with access to skilled professional decorators across the country, ICI Paints are in an ideal position to select the very best and guarantee their work.
This innovative new concept was developed by ICI Paints in response to a growing number of requests from customers like yourself for professional decorators whose work is of such high quality and reliability it can be guaranteed.
Customer Promise - Quality Craftsmanship Guaranteed
What could be more reassuring than using a professional decorator, personally recommended and guaranteed by ICI Paints?
This is now possible because Dulux Trade have invited professional decorators who pass their rigorous vetting procedures to join Dulux Trade Select.
All members of Dulux Trade Select have promised to abide by a code of practice, which - in short - ensures that you, the consumer, can be confident of a high quality job carried out within the agreed time scales for a fair and reasonable price.
Dulux Trade Paints' Promise To The Customer
The high standards of a Dulux Select decorator's "work" (for a full definition of "work" and other applicable terms and conditions, ask your Dulux Select decorator to see a copy of the Dulux Select Decorator Service Guarantee Card), combined with the proven quality of Dulux Products, enables ICI Paints to underwrite and guarantee that painting and decorating "work". This guarantee covers "work" carried out on domestic/residential dwelling places and on commercial premises when the labour charge for "the work" does not exceed £3,000 where Dulux Trade products are used.
Quality Of Workmanship
Dulux Select decorators are skilled professionals whose abilities and skill - from the initial preparatory "work" to the final coat offer a high standard. The Majority of Decorators on the Scheme are “Time-Served Tradespersons” with City & Guilds Craft/Advanced Craft training backgrounds.
For peace of mind you can be certain that their "work" will comply
with any of the relevant regulations, such as those laid down by the Health & Safety Executive, As well as the Trade practices and procedures taught to them in their initial training years.
Quality Of Products
You can trust a Dulux Select decorator to use only good quality materials, which are appropriate for the job. A Dulux Select decorator will not skimp or take short cuts to keep his costs down.
No Hidden Costs, Nasty Surprises or Sharp Intakes of Breath
All quotes or estimates will be given in writing, and will include a detailed specification of "the work" to be done. There will be no hidden costs - prices will be fully inclusive of VAT (if applicable), material, labour and clearing away of debris.
A Fair & Competitive Price
A Dulux Select decorator will quote you a fair and competitive price for the job. If you are comparing quotes make sure you compare like with like. Beware - a "better" price from another decorator may be at the expense of vital preparatory work, or may mean using lower quality materials, which could affect the final results and the durability of the "work".
Dulux Deposit Protection Scheme
You may be asked to make an advance payment to cover the cost of materials required for the "work". If so, ask for a written receipt, itemising the brands and products this deposit covers.
If you have paid a deposit to cover the cost of Dulux Trade Products, the Dulux Deposit Protection Scheme automatically covers you. This means that in the unlikely event of insolvency of a Dulux Select decorator, you will not lose out - because on production of your original receipt, Dulux Trade will supply free of charge the materials for which the deposit was given. Dulux Trade Select will also put you in touch with an alternative Dulux Trade Select decorator who will complete the job at the previously agreed price.
Advice
Dulux Select decorators will always be courteous and honest in all their dealings with you. They will give you only the best advice on any aspect of painting or decorating. If there are any shortcomings in your specification that you may not be aware of, your Dulux Select decorator will draw these to your attention.
Please note: in the unlikely event of the Dulux Select decorator's advice being declined or if he/she is asked to carry out "work" in a way which, in their professional judgement, they believe will lead to a sub-standard result a Disclaimer Form will have to be completed by both parties taking the job outside the scope of the ICI Paints guarantee.
Insurance
All Dulux Select decorators carry adequate insurance cover, including public liability - so you won't have any extra worries if the unforeseen happens.
Good Housekeeping
Rest assured - a Dulux Select decorator won't leave your house in a mess! All furniture, fixtures and surfaces not to be painted will be adequately protected. You house will be left clean and tidy, and any debris will be removed.
Complaints Procedure, Conciliation & Arbitration
There is a procedure in place for dealing with any complaints, should they arise. This procedure is managed by ICI Paints. In the unlikely event that a dispute occurs between a Dulux Select decorator and their customer in connection with decorating "work" carried out when using Dulux Trade products, a meeting of conciliation supervised by a Dulux representative can be arranged. If conciliation fails, Dulux has made arrangements with the Chartered Institute of Arbitrators to provide members and their customers with an arbitration service. Both parties in the contract have the option at all times to commence legal proceedings should they wish to do so.
Dulux are confident that you will be more than satisfied with the work of this Dulux Select Decorator. That is why they are approving, recommending and guaranteeing it.
If you have any further questions ask to see a copy of the Dulux Select Customer Promise or contact The Dulux Decorator Service on telephone 0845 76 97 668 . or get more information at